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VINRENT

Cancellation Policy

Last updated: Sep 29, 2026

Last updated: 29 September 2026

This policy applies to every booking made with CÔNG TY TNHH VINRENT ("VinRent"). The exact terms of your booking — the free-cancellation window, the advance amount and what you have paid — are always shown on the checkout page, in your booking confirmation and in your rental agreement. If those differ from the figures below, the ones in your booking apply.

1. Free cancellation

You can cancel free of charge up to 2 hours before the scheduled pick-up time (the window is shown for each booking).

  • Everything you paid toward the rental, except the booking advance, is refunded.
  • The booking advance is not refunded. It is counted toward the rental price and covers the cost of reserving and preparing the car.
  • Any security deposit you paid is refunded in full.
  • Payment processing fees charged by your payment method are not refunded.

If you booked the paid option "Free Cancellation & Date Change", the conditions of that option apply as shown when you bought it.

2. Late cancellation and no-show

If you cancel less than 2 hours before pick-up, or do not collect the car (no-show), the amounts paid toward the rental are not refunded. Any security deposit is still refunded in full.

3. Changes to a booking

Changing dates, extending, or changing the car, services or options is by agreement with us and subject to availability. Changes are priced at the rates in force at the time of the change and paid as a separate transaction. Until a change is confirmed by us, the original booking applies. Tell us as early as possible — via your booking page, Telegram, or [email protected].

4. Early return and unused services

Returning the car early, or not using days, services or options you have paid for, does not entitle you to a refund or credit.

5. If we cancel or cannot provide the car

If VinRent cancels a booking, or cannot provide the booked car or a comparable replacement, you receive a full refund of everything you paid for that booking, including the advance. If the car becomes unusable during your rental through no fault of yours, we will repair it or provide a comparable replacement; if neither is possible within a reasonable time, we refund the rental price for the unused days.

6. Force majeure and emergencies

Events beyond anyone's control (natural disaster, flood or storm closing the road, government restrictions) are handled case by case in good faith. In the case of a documented emergency, contact us — we may, at our discretion, make an exception to this policy.

7. How refunds are paid

Refunds are made to the original payment method (deposits paid in cash are returned in cash). We process approved refunds within 3 business days; the time until the money appears on your account depends on your bank or card issuer and may be longer. Amounts are refunded in the currency of the original transaction; exchange-rate differences on your card statement are outside our control.

8. How to cancel

Cancel from your booking page, or write to us via Telegram or [email protected]. The time of cancellation is the time we receive it.

9. Changes to this policy

We may change this policy for future bookings. Your booking is governed by the version shown when you booked.

Frequently Asked Questions

What is the purpose of the advance payment at VinRent?

The advance payment covers planning, vehicle preparation, and other operational costs, ensuring that we can provide high-quality services.

What is the refund policy for the advance payment at VinRent?

The booking advance is not refundable. It is counted toward the rental price and covers reserving and preparing the car. If you cancel free of charge before the deadline shown for your booking (currently 2 hours before pick-up), everything else you paid for the rental is refunded, and the security deposit is refunded in full. See the Cancellation Policy.

What happens if I fail to pick up the rental car and do not cancel in advance?

If you do not pick up the rental car and fail to cancel the reservation in advance, the full cost of the rental will be charged, and the reservation will be considered a no-show.

Are there any refunds for returning the rental car early?

No, there are no refunds for early returns. The cost for the originally agreed rental period will be charged. If you know in advance, ask us to amend the booking instead: shortening the rental period is subject to availability, may affect the rental cost, and additional charges or refunds may apply. In the case of documented emergencies or unforeseen circumstances we may consider an exception.

How can changes to a reservation affect the rental cost at VinRent?

Changes to your reservation, such as extending or shortening the rental period or changing the type of car, are subject to availability and may affect the rental cost. Additional charges or refunds may apply based on the changes made.

In case of an emergency, can exceptions be made to the cancellation policy?

Yes, in the event of documented emergencies or unforeseen circumstances, we may consider exceptions to our cancellation policy.

These questions and answers provide a comprehensive overview of the key aspects of your cancellation policy, making it easy for clients to understand the terms and conditions of renting with VinRent.