Frequently Asked Questions

We offer a diverse fleet of vehicles to suit your needs, ranging from economy and compact cars for city travel, to SUVs and luxury vehicles for a more comfortable experience. Each category has multiple models to choose from.

No, VinRent prides itself on transparent pricing. The price quoted includes all costs, with no hidden fees. Any additional charges, like for extra services, will be clearly communicated beforehand.

We offer both limited and unlimited mileage options. The specifics will depend on the vehicle and rental terms you choose.

Unfortunately no — our rental terms require the car to stay inside Vietnam. Violations result in fines and a ban from future rentals.

If something happens on the road, call our roadside assistance line — it is available 24/7. For everything else, contact VinRent and we will help you promptly: our support team answers daily 08:00–20:00 (Indochina Time).

Call our roadside assistance line immediately — it is staffed 24/7. We will deliver a replacement car within 2–3 hours and help you handle all the paperwork. For non-urgent questions our office answers daily 08:00–20:00 (Indochina Time).

A Visarun in Vietnam is a process where a foreigner temporarily leaves Vietnam and then immediately returns to renew or extend their visa. Typically, a visarun in Vietnam is done to a neighboring country, such as Laos or Cambodia. This procedure allows the extension of a Vietnamese visa for a period of 1 to 3 months.

Yes. A Visa Run by car is one of the most interesting ways to renew a visa. It combines a journey through Vietnam by car with the necessary visa formalities. The best way to do this is to rent a car in Vietnam.

The choice of country for a Visarun from Vietnam largely depends on your location in Vietnam. Here are approximate distances and directions from different cities:

Nha Trang: Laos (~750 km to the border) or Cambodia (~540 km to the border). Both directions are suitable, but Laos is often chosen due to its proximity and convenience of roads.

Dalat: Cambodia (~430 km to the border) or Laos (~890 km to the border). Cambodia is closer and more convenient for travel.

Danang: Laos (~400 km to the border) - the nearest and most popular choice.

Hanoi: China (~170 km to the border) or Laos (~480 km to the border). China is often chosen for its proximity, but the route through Laos is also popular.

Ho Chi Minh: Cambodia (~240 km to the border) – the most popular and closest option.

Mui Ne: Cambodia (~410 km to the border). Convenient to reach the border with Cambodia.

The cost of a car Visa Run from Nha Trang to Laos can vary, but here's an average simple calculation:

• Car rental (including additional services like travel outside of Khanh Hoa and more than 200km per day): from 1,000,000 VND

• Fuel: from 1,300,000 VND

• Food (for two): 200,000 VND

• Formalities (per person): from 100,000 VND

In total, it starts from 2,600,000 VND per car.

It’s cost-effective to split this amount with friends. For example, when 4 people travel, it amounts to about 700,000 VND per person. For a group of 7, the cost per person will be even less.

The duration of a Visarun by car in Vietnam can vary depending on the starting point and the destination. For example, from Nha Trang to Laos, the journey takes approximately 750 km each way. Factoring in border formalities and potential stops, a typical Visa Run can be completed in 1-2 days. It's essential to plan for an early start, especially if you aim to return the same day. The actual time spent at the border for visa processing can vary but usually takes about 1-3 hours.

The best car rental options for a Visarun in Vietnam are as follows: Kia Morning, Hyundai Accent, Kia K3, Mazda 3 for 4 or fewer passengers. Or Mitsubishi Xpander, Suzuki Ertiga, Suzuki XL7, Hyundai Stargazer for 4-7 passengers.

The journey usually takes about 3-4 hours, assuming good road conditions.

It is recommended to depart no later than 3:30 AM to enjoy the sunrise on the route.

On average, it takes about 20 liters of fuel to cover the distance of approximately 140 kilometers.

It is recommended not to exceed a speed of 60 km/h due to the winding and hazardous nature of mountain serpentine roads.

Usually, you can encounter around two police checkpoints along the route, so it is important to always have your vehicle documents with you.

The best day to depart is mid-week to avoid traffic jams. It's better to return to Nha Trang in the evening to avoid morning and evening traffic.

With VinRent, you receive high-quality service, flexible route and stop options, ensuring a comfortable and memorable journey.

Besides the main route via QL27C road, alternative routes through mountain villages and plateaus can be considered.

VinRent offers a wide range of cars, including compact, family, and SUVs, suitable for any journey.

It is recommended to use child car seats and have motion sickness remedies, considering the winding nature of mountain roads.

To reach Yang Bay from Nha Trang, head south on Highway QL1A, then turn onto DT652 Road. Follow the signs to Yang Bay, and the trip will take about 1.5 to 2 hours. The distance is approximately 60-80 kilometers, and it is recommended to travel early in the morning to avoid traffic. Ensure your vehicle is well-fueled and carry all necessary documents for a smooth journey.

The entrance ticket costs from 100,000 VND to 250,000 VND. There is a separate fee for car entry ranging from 300,000 VND to 500,000 VND. Free carts are available for transportation within the park.

The fuel consumption of a rented Hyundai Stargazer in Vietnam with a 1.5 engine and automatic transmission is 7.5 liters per 100 kilometers in a mixed driving style.

Despite the wide range of services, there is no car rental desk at the Wyndham Garden Cam Ranh hotel. However, it is possible to order a rental car delivery through VinRent on their website.

Despite the wide range of services, there is no car rental desk at the Radisson Blu Resort Cam Ranh. However, it is possible to order a rental car delivery through VinRent on their website.

Despite the wide range of services, there is no car rental desk at the Cam Ranh Riviera Beach Resort & Spa. However, it is possible to order a rental car delivery through VinRent on their website.

Despite the wide range of services, there is no car rental desk at the The Anam – Luxury Collection Resort. However, it is possible to order a rental car delivery through VinRent on their website.

Despite the wide range of services, there is no car rental desk at the Mia Resort Nha Trang. However, it is possible to order a rental car delivery through VinRent on their website.

Despite the wide range of services, there is no car rental desk at the Fusion Resort Cam Ranh. However, it is possible to order a rental car delivery through VinRent on their website.

Despite the wide range of services, there is no car rental desk at the Duyen Ha Resort Cam Ranh. However, it is possible to order a rental car delivery through VinRent on their website.

Despite the wide range of services, there is no car rental desk at the Vinpearl Resort & Spa Long Beach Nha Trang. However, it is possible to order a rental car delivery through VinRent on their website.

From Cam Ranh, you can visit many interesting places. Nha Trang, known for its beaches and diving centers, is just 30 km away. You should also consider visiting Dalat, famous for its unique climate and colonial architecture, located about 140 km away. For nature lovers, a trip to Yang Bay Waterfalls, located 45 km from Cam Ranh, would be perfect, where you can enjoy beautiful landscapes and thermal springs.

No, there are no refunds for early returns. The cost for the originally agreed rental period will be charged.

Changes to your reservation, such as extending or shortening the rental period or changing the type of car, are subject to availability and may affect the rental cost. Additional charges or refunds may apply based on the changes made.

Pick a car from the catalog, choose dates and pickup location, and fill in your contact details. An operator will reach out within an hour to confirm.

Yes. You pay at pickup. We take a deposit on handover (from 5 to 15M VND depending on car class).

You can book a car through our website, over the phone, or by visiting our rental location in person. Our user-friendly online booking system also allows you to choose your car and rental duration easily.

If you do not pick up the rental car and fail to cancel the reservation in advance, the full cost of the rental will be charged, and the reservation will be considered a no-show.

Yes, in the event of documented emergencies or unforeseen circumstances, we may consider exceptions to our cancellation policy.

These questions and answers provide a comprehensive overview of the key aspects of your cancellation policy, making it easy for clients to understand the terms and conditions of renting with VinRent.

Cash (VND, USD), bank transfer, VNPay, Momo, and Visa/Mastercard. Deposit is usually paid in cash.

The advance payment covers planning, vehicle preparation, and other operational costs, ensuring that we can provide high-quality services.

If the reservation is canceled within 24 hours after the advance payment is made, the full amount will be refunded within three business days. If the reservation is canceled more than 24 hours after making the advance payment, the advance payment is non-refundable.

Basic covers third-party liability and bodywork with a 15M VND deductible. Pro adds theft and glass coverage, 5M deductible. Premium — full coverage, zero deductible.

Yes — airport delivery to Cam Ranh (Nha Trang), Phu Quoc, and Da Nang costs 200K VND. We meet you at the arrivals terminal.

There are no car rental desks at airports in Vietnam. This is a normal practice in Vietnam. However, you can rent a car online and the vehicle will be delivered to the airport. This service is provided by the company VinRent on their website.

Officially yes, but in practice Vietnam accepts national licenses with a translation. We provide a certified translation free of charge for our clients.

Yes, you can add an additional driver. There is a small additional charge per day for this service.

No, such licenses are not sufficient. For Russian Federation citizens to drive a car or motorcycle, it is necessary to obtain an International Driving Permit under the 1968 Convention or ASEAN licenses.

No, such licenses are not sufficient. For Belarusian citizens to drive a car or motorcycle, it is necessary to obtain an International Driving Permit under the 1968 Convention or ASEAN licenses.

No, such licenses are not sufficient. For Kazakhstani citizens to drive a car or motorcycle, it is necessary to obtain an International Driving Permit under the 1968 Convention or ASEAN licenses.

No, such licenses are not sufficient. For citizens of European Union countries (including Germany, France, Italy, Spain, Poland, Netherlands, Belgium, Sweden, Austria, Denmark, and others) to drive a car or motorcycle, it is necessary to obtain an International Driving Permit under the 1968 Convention or ASEAN licenses.

Driving a car, scooter, or motorcycle in Vietnam without a proper license can result in a fine of up to 40 million Vietnamese dong and impounding of the vehicle. The vehicle can only be retrieved by its owner, who must also pay the impound lot fees.