Version v2026.10.4 · effective from 2026-10-13.
1. What you are signing
The rental contract is concluded in electronic form. You sign the electronic document "Rental Card" through the electronic contract service VNPT eContract. The Card individualises the terms you accepted at booking (the General Terms and related documents); it adds no new obligations.
2. How signing works
- We send you a link to the document at the e-mail given at booking and show it in your personal account.
- You check the document and confirm your identity in the way provided by the service: a one-time code (OTP) sent to your e-mail, and where necessary another method confirmed by the provider for your case (for example, signing on a tablet at handover).
- You sign the document; VinRent signs on its side. You receive the signed file by e-mail and can download it in your personal account.
The car is not handed over without a signed Card. If online signing does not work (no access to e-mail, a failure), we will offer to resend, to use another e-mail, to sign on a tablet at handover, or a paper copy with the same versions of the documents.
3. What we record
For each signing we keep: the document identifier and its checksum (SHA-256); the versions of the attached documents; details of the signatory and the method of identification; date and time; IP address and device data; the events of sending and verifying the code (without the code itself); the technical confirmation of the electronic signature service; the final signed file. This is needed so that either party can prove what was signed and when.
4. Legal force
An electronic signature and an electronic contract have the force provided by the Law on Electronic Transactions No. 20/2023/QH15. The methods of signing and identification (OTP, eKYC, SmartCA, signature on a tablet) are not treated as equivalent automatically: the method recorded in the log of your signing applies to you. If you do not agree with the electronic form, tell us before signing: we will offer a paper copy.
5. Electronic communication
We send notices about the booking, the contract and damage to the e-mail and phone number from the Card, to your personal account, in Telegram and in the chat on the site. You send requests to [email protected] or through your personal account. An e-mail is a means of delivery, not proof of a signature. You must give a correct e-mail and tell us of any change of contacts.
6. Contact
[email protected] · +84 258 730 0336.