VINRENT

Short Overview of VinRent Car Rental Terms

Excerpt from the VinRent Car Rental Customer Service Rules

Last updated: May 26, 2026

How does car rental work?

You choose a car on the website and make a reservation or contact us for us to make a reservation for you.

After making the reservation on the website or contacting us, we always check the availability, and if it's not available, we offer alternative options.

You come to us, or in case of delivery, we come to you, inspect the car, sign the contract, and hand over the keys.

We often provide a brief instruction on driving nuances in Vietnam.

Upon return from the trip - the process is reversed: marking in the contract about the return, inspection of the car, additional payment (in case of using additional options), and after checking - return of the deposit.

Frequently Asked Questions

What types of vehicles are available for rent in Nha Trang?

We offer a diverse fleet of vehicles to suit your needs, ranging from economy and compact cars for city travel, to SUVs and luxury vehicles for a more comfortable experience. Each category has multiple models to choose from.

How do I book a car with VinRent?

You can book a car through our website, over the phone, or by visiting our rental location in person. Our user-friendly online booking system also allows you to choose your car and rental duration easily.

Are there any hidden fees in VinRent's pricing?

No, VinRent prides itself on transparent pricing. The price quoted includes all costs, with no hidden fees. Any additional charges, like for extra services, will be clearly communicated beforehand.

Are there any mileage limits on VinRent's rentals?

We offer both limited and unlimited mileage options. The specifics will depend on the vehicle and rental terms you choose.

Can I add an additional driver, and is there a charge?

Yes, you can add an additional driver. There is a small additional charge per day for this service.

What should I do if I have an issue with my rental car?

If something happens on the road, call our roadside assistance line — it is available 24/7. For everything else, contact VinRent and we will help you promptly: our support team answers daily 08:00–20:00 (Indochina Time).