Version v2026.10.4 · applies to bookings made from 2026-10-13. This document contains the rules of the options; the exact prices of the options you choose are shown at checkout and recorded in the Rental Card.
1. General rules
1.1. Options are chosen at booking and are visible in the summary before payment. In the Card, for each option chosen, the name, quantity, price and basis of calculation ("per day" or "per rental") are recorded.
1.2. Refund by group on cancellation before handover:
| Group | Options | Refund | |---|---|---| | Rental terms | mileage, extra hours, fuel, inter-regional trips, cancellation and date change, additional driver | follow the rental cancellation rules (document "Booking, Payment, Cancellation and Refunds", section 3), if the service has not yet begun; the exception is the option "Free cancellation and date change": its own price is not refunded when the right to cancel is used | | Equipment | child seats, booster, phone holder, guidebook | full refund, except for lawful costs disclosed in advance | | Services (including third-party) | roadside assistance, Fast-Track, e-visa help, return without washing | the individual terms shown before purchase (the items below) |
Costs already incurred are always shown line by line with documents when a refund is made. After handover, an option you chose not to use is not refunded; an option that we did not provide through our fault is refunded or replaced with an equivalent one, at your choice.
1.3. Tax. The tax treatment of individual options may differ; the rate for each item is shown in the summary.
1.4. Options, services and situational fees are different items: the system does not count the same thing twice.
2. Rental terms (options that change the rules)
| Option | Rule | |---|---| | Mileage — packages "200+" and "400+" | The included limit is 200 km per day. Package "200+" — up to 400 km per day, package "400+" — unlimited. The package price is per day of rental (per the options catalogue). Calculation is by total mileage over the whole rental, not for each day (for example, with a limit of 200 km per day and a rental of 2 days the total limit is 400 km; 350 km on the first day and 50 km on the second — no extra charge). If the limit is exceeded without a package, you pay the price of the package that covers the actual mileage for the days when it happened. "Unlimited" without the "400+" package is not offered | | Fuel: return at any level | You may return the car with any fuel level without extra charge; unused fuel is not compensated. Only for combustion-engine cars and hybrids; the option is not sold for electric cars. The basic rule without the option is in the document "Vehicle Condition and Damage", cl. 1.2 | | Inter-regional trips | Without the option — Khánh Hòa province (the borders are shown on a map before payment). With the option — all provinces of Vietnam, except prohibited zones disclosed in advance. Crossing the national border is always prohibited. Accidentally crossing a provincial border does not automatically lead to a penalty: we notify you and offer to buy the option or return | | +3 hours (rental extension) | The agreed return time moves by 3 hours and is recorded in the Card; the late-return rate is counted from the new time (with a 2-hour grace). It cannot be bought retroactively (after a late return or damage has begun). We may refuse if the car is already booked by the next customer (the money is refunded) | | Free cancellation and date change | Full refund, including the advance, up to 2 hours before handover, and one free change of dates, subject to car availability. On cancellation the cost of the option itself is not refunded (document "Booking, Payment, Cancellation and Refunds", cl. 3.4) | | Additional driver | Permission arises after the documents are checked and VinRent confirms, not on payment. If the driver was not approved and the service was not provided — the option is refunded in full. The driver's personal confirmation of their details — General Terms, cl. 2.4 |
3. Equipment
| Option | Rule | |---|---| | Child seat and booster | Age ranges are a guide; the choice is made by the child's height and weight at booking and at handover. For children under 10 years old and under 1.35 m tall, a suitable protective device is mandatory by law. A staff member installs it together with you; if the staff member installed it incorrectly, we are responsible; after that, correct use is up to you. The seat is written in the record. Loss or damage — at replacement cost (document "Vehicle Condition and Damage") | | Phone holder, guidebook | Equipment rental: it is returned; in case of loss or damage — at replacement cost, which is disclosed in the price list before booking |
4. Services
| Service | Rule | |---|---| | Roadside assistance 24/7 | Not sold to those who have chosen a protection plan (assistance is already included, document "Protection Plan", cl. 7.2) — the option is hidden at checkout. For a rental without a plan: the terms (number of tow-truck calls, territory, cost limit) are stated when choosing the option. Help with a fault that is not your fault — free for everyone | | Return without washing | Returning a washed car is mandatory. The option exempts you from the dirty-return fee (document "Vehicle Condition and Damage", cl. 4.6). It does not extend to smoking, animals, stains and odours | | Airport Fast-Track | Help leaving the airport quickly: a VinRent employee meets you and accompanies you to the car, helping you leave the terminal faster and collect the car at the agreed time. The service is provided by VinRent. The service does not promise passage through passport, customs or aviation control faster than usual | | E-visa help | A consulting service: we advise on applying for an e-visa and help fill in the application. VinRent is not a visa agency and does not represent you before government bodies. The decision is made solely by the competent authority; approval is not guaranteed. Before payment you are shown: the scope of the service, the government fee and whether it is included in the price, the details of the third-party performer (if any), the moment performance begins and the refund rules. If the application has not yet been submitted — the refund is full. Passport data is passed to third parties only after a separate notice and, where the law requires, separate consent |
5. Situational fees (not options; added by the system according to the booking terms)
| Fee | Rule | |---|---| | Late booking (less than 24 hours before handover) | A single rate, shown at booking | | Handover outside 08:00–20:00 | Charged if the service is actually provided; in case of a flight delay — document "Booking, Payment, Cancellation and Refunds", section 10 | | Return outside 08:00–20:00 | Charged if you return the car outside working hours; for a remote return — under the terms of the Card | | Delivery to a hotel or to Cam Ranh airport | Price by specific location, shown before payment | | Return at a different place | Available destinations and the price are shown at checkout | | Pay on pick-up | A separate line "payment-method rate", not a commission, shown before the booking is confirmed. The high-demand surcharge is part of the rental price (document "Booking, Payment, Cancellation and Refunds", cl. 1.2) |
6. How options enter the contract
The Card contains only the options you chose, with prices (section 4 of the Card), and the version of this document. Specific items (seat, holder) are in the handover record. An extension (+3 hours), a new additional driver or a change of options after booking is made by an addendum to the Card.